Upface - Support
Welcome to the support page of Upface – Face Scan & Glow Up . If you have a question, a problem or feedback, we are happy to help. Contact us Email: support@kayaapps.com.tr We usually reply within 1–2 business days. Please include your iPhone model, iOS version and the app version (Settings → bottom of the screen) so we can help faster. Frequently asked questions How are my scores calculated? Your front and side photos are analysed by an AI model that estimates six areas (skin, jawline or glow, eyes, puffiness, hair, symmetry or harmony) and an overall Glow Score. Scores are estimates: light, angle and expression change them, so scan in the same spot and light each week. Your answers to the setup questions shape your plan, not your scores. What happens to my photos? Photos are sent through our server to Google’s Gemini API for analysis. Our server does not store them, and Google does not use them to train its models. Only the result is kept on our si...