FungiLens - Support

Welcome to the support page of FungiLens – Mushroom Identifier. If you have a question, a problem or feedback, we are happy to help.

Contact us

Email: furkan18388@gmail.com
We usually reply within 1–2 business days. Please include your iPhone model, iOS version and the app version (Settings → bottom of the screen) so we can help faster.

Mushroom poisoning is an emergency. If you think someone (or a pet) has eaten a wild mushroom, do not wait for an email reply: call your local emergency number or poison control centre right away and keep a sample of the mushroom. In the US call Poison Control at 1-800-222-1222 or 911; in the EU call 112; in the UK call 999 or NHS 111.

Frequently asked questions

Can FungiLens tell me whether a mushroom is safe to eat?

No. FungiLens is an educational field-guide tool. Identification results are suggestions and can be wrong, and many deadly mushrooms look like popular edible ones. Edibility labels only summarise what field guides report and are never a guarantee for the mushroom in your hand. Never eat a wild mushroom based on an app — always have it checked in person by a qualified local expert or mycological society.

How do I get the best identification results?

Photograph the cap from above, the gills or pores from below and the whole stem including its base, in even light. Several photos of the same mushroom give a more reliable match. FungiLens shows the top matches with a confidence score and the toxic lookalikes to check.

Why does identification need an internet connection?

Identification and the AI chat run on our server, which uses Google Gemini. Photos are only sent after you allow AI analysis in the app, and they are not stored after the result is returned. The species library, season calendar and journal work offline. You can turn AI analysis off at any time in Settings → Safety & legal.

How do I manage or cancel my FungiLens Pro subscription?

Subscriptions are handled by Apple. Open the iPhone Settings app → [your name] → Subscriptions → FungiLens, or use Settings → Manage subscription inside the app. Cancel at least 24 hours before the end of the current period (or free trial) to avoid being charged for the next one. Deleting the app does not cancel a subscription.

I bought Pro but it is not unlocked. What can I do?

Make sure you are signed in with the same Apple Account you purchased with, then tap Restore on any paywall or in Settings → Restore purchases. If it still does not work, email us with the date of purchase (no payment details needed).

How do I request a refund?

All payments are processed by Apple, so we cannot issue refunds ourselves. Please request a refund at reportaproblem.apple.com.

How do I delete my data?

FungiLens has no accounts. Your journal, photos and settings are stored only on your device: delete finds in the Journal, or delete the app to remove everything. For anything else, email us.

An AI answer looked wrong or unsafe. How do I report it?

Tap Report under the answer in the app, or email us with the question and the answer. AI answers are never a safety approval.

Which languages does FungiLens support?

English, Turkish, German, Spanish, French, Italian, Portuguese, Polish, Russian, Ukrainian, Czech, Dutch, Swedish, Danish, Norwegian, Finnish, Hindi, Indonesian, Japanese, Korean and Chinese (Simplified and Traditional). You can change the language in Settings → Language.

Legal

FungiLens is developed by Furkan Kaya.

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